Yes. Design fees are shown upfront when you submit a request. Costs
depend on the complexity of the model, and you’ll see the final price
before confirming your order.

Yes. You can request revisions through the platform. Minor changes are often free, while major edits may use a design credit.

Refunds are available only before the design process begins. Once a designer has started work, refunds are not possible—but we provide clear previews and approval steps to ensure satisfaction.

Yes. Wax models can be shipped internationally using protective packaging. Delivery times and costs depend on your location.

Your designs are completed by a network of verified CAD designers within our platform. Each has been vetted for quality and reliability.

Designers and printers are rated after each order. Our team reviews 
files and wax outputs to maintain quality across the network.

Yes. Once logged in, you can track your order status step by step:
design → approval → printing → shipping.

We use reinforced packaging to reduce risk. If damage occurs, the model will be reprinted and shipped again.

No. We accept both single-piece custom orders and larger batch requests. Pricing is transparent per order.

Yes. You can upload sketches, images, or even existing CAD files. Our designers will refine and prepare them for printing.

Phase 1 of the platform focuses on jewellery shops, workshops, and designers. Later phases will open to individual customers as well.

The system automatically reallocates the job to another available designer, and delays are flagged in the dashboard.

Prices are based on design complexity, printing material, and delivery method. You will see an estimated cost before confirming your order.

Use the “Get a Quote” form on the site. Select jewellery type, upload your idea, and our system connects you with the right designer.